Our Customer Charter has been specifically developed to ensure our customers' confidence in the products and services we offer and give them the peace of mind that we will work with them to ensure they are satisfied every step of the way - in the purchase process, internet solution development and post-purchase service.

We are happy and confident to provide the following unique service guarantees as part of our proposal to you.

1. We guarantee that your website availability will exceed 99.8%
2. We guarantee that we will work along side you to ensure that any custom design we create fully meets your requirements
3. We guarantee that you will know the number of unique visitors to your website
4. We guarantee that you will own, and be able to move the website for any reason
5. We guarantee that you will not be asked to pay anything, after the initial deposit, until you see the site working to your complete satisfaction
6. We guarantee that the site will be complete within 6 weeks of the design and copy being approved
7. We guarantee to train you, your staff, and any future staff, in the efficient use of your new web site until you are fully comfortable with it *
8. We guarantee to make all text changes within 48 hours *
9. We guarantee to return phone calls or respond to emails within 48 hours *
10. We guarantee to provide ongoing advice, guidance and education on all aspects of the Internet as it relates to your business

And:

If we do not meet any of our guarantees, we will host your site, on our servers, for 12 months completely free of charge.

* Provide as part of the SIte Maintenance contract